Moving in and out
How do I ask my landlord for a repair?
Updated By the Housing Rocket moderators
Short answer
Put it in writing, through the resident portal, email or text, and describe the problem, where it is, when it started and how it affects you, with a photo or video attached. Keep a copy. A written request creates a record that matters if the repair drags on or the problem later affects your deposit.
A good request is short and specific. For example: "The kitchen sink has been leaking from the pipe under the basin since Monday. Water is pooling in the cabinet. Photo attached. I'm home after 5 on weekdays, or you can enter with notice while I'm out."
Tips that get repairs done faster:
- Report one issue per request so nothing gets lost
- Say when you are available, or give permission to enter
- Follow up in writing if you hear nothing within a few days on a routine issue
- Report problems early, even small ones. A slow leak you never mentioned can end up charged to you
Phone calls are fine for urgent problems, but send a short message afterward summarizing the call. Landlords are generally responsible for keeping the unit safe and livable and for repairs the lease assigns to them. Damage you or your guests cause is usually your cost.
Want the whole picture? Read Renting Your First Apartment: Applications, Leases and Move-in Costs.